Match requests with the right people and available time.

Description

The Scheduling Coordinator SAM is a Digital Employee for operations teams. Its job: match requests with the right people and available time. It works from your approved knowledge, keeps a memory of past conversations and hands decisions to the people you name.

Use cases

• Collect requirementsHandled by the Scheduling Coordinator SAM and logged for your review.
• check calendarHandled by the Scheduling Coordinator SAM and logged for your review.
• offer slotHandled by the Scheduling Coordinator SAM and logged for your review.
• confirmHandled by the Scheduling Coordinator SAM and logged for your review.

How this SAM helps

Collect requirements → check calendar → offer slot → confirm

Knowledge it needs

Add the procedures, examples and exceptions relevant to this role. Assign an owner to keep that guidance current.

You set the authority

Respect buffers, time zones and resource rules

Track the result

Booking completion

Emotional intelligence

This SAM includes ANNA's emotional-awareness layer. Sentiment recognition reads tone, words and context so it can slow down for an anxious customer, acknowledge frustration and hand over to a named person when a conversation needs a human touch.

• Powered by ANNA — Advanced Neural Network Architecture
• Directed and governed by your AIM System
• Human approval kept for binding decisions
• Full analytics and audit trail

How to reach this SAM

Reach this SAM — and let it reach your customers and team — through the channels you switch on. Access is scoped to the role and the actions you authorise.

• PhoneConfigured to your procedures, permissions and connected systems.
• SMSConfigured to your procedures, permissions and connected systems.
• AIIT Command CenterConfigured to your procedures, permissions and connected systems.
• Mobile SAM ManagementConfigured to your procedures, permissions and connected systems.
• EmailConfigured to your procedures, permissions and connected systems.
• Web chatConfigured to your procedures, permissions and connected systems.
• WhatsApp BusinessConfigured to your procedures, permissions and connected systems.
• Microsoft TeamsConfigured to your procedures, permissions and connected systems.
• Human handoverConfigured to your procedures, permissions and connected systems.
• Custom channelsConfigured to your procedures, permissions and connected systems.