Natural voice
Responsive speech, real phone numbers, interruption handling and purposeful questions.

Natural voice, responsive conversation and connected customer context for the calls, bookings, quotes and follow-ups that keep New Zealand small businesses moving.
Explore your opportunityResponsive speech, real phone numbers, interruption handling and purposeful questions.
Voice, WhatsApp, Instagram, Messenger, web chat, SMS and email in one journey.
Booking, qualification, dispatch, handover and system actions governed by your rules.
ANNA OS provides the conversational intelligence. Each Super Agent Model becomes a specialist Digital Employee. The AIIT Agentic Intelligence Management system gives your small business the controls to direct, measure, govern and expand the whole team.
Customers can move between voice, web chat, SMS, email, WhatsApp, Messenger, Instagram and other approved channels while AIM preserves the relevant journey context and operating rules.
Search by business type or browse a sector. Every page maps real enquiry, booking, qualification and handover workflows.
Answer calls, qualify emergencies, book jobs, dispatch
Trades & Field ServicesBook call-outs, diagnose basic issue, capture details
Trades & Field ServicesDiagnose enquiry, quote/estimate, schedule visit
Automotive & MarineBook servicing/WOF repairs, status updates, reminders
Automotive & MarineBook repairs/install quotes, qualify property
Trades & Field ServicesCapture leads, book inspections, qualify storm damage
Trades & Field ServicesLead qualification, site-visit scheduling
Trades & Field ServicesEmergency triage and dispatch
Trades & Field ServicesEmergency qualification, location capture, dispatch
Trades & Field ServicesLocation, vehicle, breakdown details, dispatch
Automotive & MarineIdentify pest, property size, book treatment
Home & Business ServicesTroubleshoot, quote, book repairs
Trades & Field ServicesEmergency broken glass calls, quoting, dispatch
Trades & Field ServicesAppliance/model/problem capture and bookings
Trades & Field ServicesEnquiries, alarm response, sales qualification
Trades & Field ServicesTenant calls, maintenance triage, viewing bookings
Property & Real EstateBuyer qualification, viewing bookings, vendor leads
Property & Real EstateAppointments, cancellations, recalls, FAQs
Health & WellnessAppointments, intake, rescheduling, reminders
Health & WellnessNew-patient qualification and bookings
Health & WellnessAppointment booking and basic urgency triage
Health & WellnessEye-test appointments, reminders, FAQs
Health & WellnessAppointments, service enquiries, rescheduling
Health & WellnessBookings, cancellations, availability
Health & WellnessLead qualification, consultation booking
Health & WellnessBooking and availability management
Health & WellnessMembership enquiries, trials, follow-ups
Health & WellnessLead qualification and consultation bookings
Health & WellnessQuote qualification and job booking
Home & Business ServicesBusiness lead capture and quote appointments
Home & Business ServicesProperty details, room count, quote and booking
Home & Business ServicesQuote capture and scheduling
Home & Business ServicesProperty qualification, quote appointments
Home & Business ServicesAddress/property-size qualification, bookings
Home & Business ServicesProject qualification and site visits
Home & Business ServicesJob qualification, photos follow-up, site visits
Home & Business ServicesService bookings and recurring appointments
Home & Business ServicesProject qualification and quotation booking
Trades & Field ServicesResidential/commercial lead qualification
Trades & Field ServicesMeasurements/site visits/quote appointments
Trades & Field ServicesRenovation qualification and consultations
Trades & Field ServicesLead qualification and onsite appointments
Trades & Field ServicesHome qualification, electricity spend, appointments
Trades & Field ServicesProperty details and inspection booking
Trades & Field ServicesAddresses, inventory, dates and quoting
Home & Business ServicesUnit availability, pricing, reservations
Logistics & TransportPickup requests, tracking enquiries
Logistics & TransportQuote requests, collections, status enquiries
Logistics & TransportAutomated bookings and dispatch
Logistics & TransportFlight details, passenger count, booking
Logistics & TransportAvailability, bookings, extensions, FAQs
Logistics & TransportVehicle enquiries, finance leads, test-drive bookings
Automotive & MarineSales/service bookings and lead follow-up
Automotive & MarineTyre size capture, quoting and bookings
Automotive & MarineAccident intake, estimate booking, updates
Automotive & MarineFault qualification and workshop booking
Trades & Field ServicesPackage selection and scheduling
Automotive & MarineVehicle qualification, quote, booking
Automotive & MarineLesson bookings, availability and reminders
Automotive & MarineReservations, opening hours, takeaway enquiries
Hospitality & TourismReservations/group bookings/general enquiries
Hospitality & TourismEvent qualification and quotation appointments
Hospitality & TourismDate availability and viewing bookings
Hospitality & TourismDate/venue qualification and consultations
Hospitality & TourismEvent qualification and booking
Hospitality & TourismReservations, late check-ins, FAQs
Hospitality & TourismGuest enquiries and booking support
Hospitality & TourismAvailability, bookings, itinerary questions
Hospitality & TourismClient intake and consultation scheduling
Hospitality & TourismLead qualification and appointments
Professional ServicesBorrower qualification and consultation bookings
Professional ServicesNew leads, renewals, appointment scheduling
Professional ServicesQualification and appointment setting
Professional ServicesClient intake, matter categorisation, consultations
Professional ServicesQuote requests and client intake
Professional ServicesEligibility intake and consultations
Professional ServicesCandidate screening and interview scheduling
Professional ServicesSupport-ticket intake and triage
Professional ServicesDevice/problem qualification and booking
Professional ServicesLead qualification and discovery-call booking
Professional ServicesProspect qualification and appointment setting
Professional ServicesQuote requests and specification capture
Professional ServicesAvailability, booking and collection details
Professional ServicesBin size, location, dates and bookings
Professional ServicesEvent/site qualification and bookings
Home & Business ServicesSite/job qualification and quote booking
Home & Business ServicesProject qualification/site visit
Home & Business ServicesSize/job details and quotation scheduling
Trades & Field ServicesInspection/service bookings and reminders
Trades & Field ServicesEmergency calls and technician dispatch
Trades & Field ServicesBoat/problem qualification and bookings
Trades & Field ServicesSales enquiries and viewing appointments
Trades & Field ServicesParent enquiries, tours and waitlist intake
Trades & Field ServicesStudent intake and lesson bookings
Automotive & MarineTrial lessons and scheduling
Automotive & MarineCourse enquiries, enrolment qualification
Education & Personal Care24/7 initial enquiry handling with careful escalation
Education & Personal CareBreed/service capture and appointments
Education & Personal CareBehaviour/problem qualification and consultations
Education & Personal CareAvailability, dates, pet details and reservations
Education & Personal CareBrowse 81 Typical SAM Roles — from receptionist and claims specialist to compliance, sales and operations — each a Digital Employee powered by ANNA and managed by AIM.
Tell us what you want to improve. Your enquiry will go directly to the AIIT team in Auckland.