Industry intelligence
A SAM can be shaped with terabyte-scale industry knowledge resources, organisation-specific information and carefully bounded instructions for a critical area of work.
INTRODUCING ANNA OS
ANNA — the AI Operating System of the future.
AIIT connects the Advanced Neural Network Architecture—ANNA—to specialised Super Agent Models, or SAMs. Created in the AIM Agent BuildLab and managed through Enterprise AIM, these ANNA-powered Digital Employees form coordinated industry teams that can converse, understand documents, complete approved work and collaborate with people.
AIMMANAGE · MEASURE · GOVERN
SAM 01SAM 02SAM 03
ANNA OSCONTEXT · PERSONALITY · INTELLIGENCE
THE INTELLIGENCE LAYER
Created for a role, not released as a generic assistant.
ANNA OS combines conversational understanding, memory, sentiment-informed behaviour, approved knowledge and action logic. AIM Agent BuildLab turns that foundation into a SAM with a defined role, tools, permissions and personality; Enterprise AIM then coordinates, measures and governs the complete Digital Employee team.
Personality by design
Voice, language, pace, role and communication style are configured around the organisation so every Digital Employee presents a recognisable, consistent identity.
Emotional awareness
AIIT’s third-generation sentiment recognition can identify conversational signals and guide tone, empathy and escalation without claiming human emotion or consciousness.
Private model options
Custom large language models and small language models can support specialised knowledge, privacy, latency and deployment requirements.
Connected memory
Relevant context can follow an approved journey across calls, chat, messaging, SMS and email so customers do not need to start again.
Continuous evaluation
Conversation quality, groundedness, task completion and escalation behaviour can be reviewed as the operating system evolves.
PERSONALISED INTELLIGENCE
Natural enough to connect. Controlled enough to trust.
Every ANNA implementation can be configured with a distinct voice, personality, language style, service manner and role. Third-generation sentiment recognition is designed to detect cues such as frustration, uncertainty or urgency, then adjust delivery or move the interaction to a person when the organisation’s rules require it.
That emotional awareness supports more considerate communication; it does not turn software into a human. The organisation defines what the Digital Employee may say, what information it can access, which actions it can complete and which matters always remain with qualified people.
Industry-focused ANNA environments can combine substantial domain resources with the customer’s own approved knowledge. Private custom LLM and SLM options can be considered where specialisation, data boundaries, speed or deployment architecture make them appropriate.
ONE CUSTOMER · MANY CHANNELS
Build the power of every conversation into one relationship.
ANNA OS carries authorised context across voice, chat, messaging, authenticated self-service, document intelligence and back-office workflows. A customer can change channels, provide evidence or involve a person without forcing the entire journey to begin again.
Voice
Web chat
SMS
Messenger
Approved business channels
ANNA OS · SAM · AIM
One intelligence system. A complete Digital Employee workforce.
ANNA OS provides the conversational intelligence. Each Super Agent Model becomes a specialist Digital Employee. The AIIT Agentic Intelligence Management system gives your organisation the controls to direct, measure, govern and expand the whole team.
Customers can move between voice, web chat, SMS, email, WhatsApp, Messenger, Instagram and other approved channels while AIM preserves the relevant journey context and operating rules.
AIMMANAGE · MEASURE · GOVERN
SAM 01SAM 02SAM 03
ANNA OSCONTEXT · PERSONALITY · INTELLIGENCE
BUILD YOUR INTELLIGENCE FOUNDATION
Create an ANNA OS for the work that makes your organisation different.
Start with the role, knowledge, conversations and controls that matter most.
Start an ANNA OS discussionSAM JOBS
SAM Jobs
Browse 81 Typical SAM Roles — from receptionist and claims specialist to compliance, sales and operations — each a Digital Employee powered by ANNA and managed by AIM.
Operations Manager SAMBusiness Development Manager SAMRecruitment Coordinator SAMContent and Newsletter Editor SAMCall Center Agent SAMSEO Specialist SAM
See what roles SAM's can doENQUIRE WITH AIIT
Start a conversation about anna os.
Tell us what you want to improve. Your enquiry will go directly to the AIIT team in Auckland.