Adaptive memory networks
Maintain relevant context through a long interaction and across connected stages.
AIIT CONVERSATIONAL INTELLIGENCE
ANNA — intelligence for natural, connected conversations.
ANNA — the Advanced Neural Network Architecture, developed by AIIT and the Alphera Media Group — is the conversational intelligence within AIIT experiences, helping SAM Digital Employees understand context, maintain a consistent role and move an interaction toward the right next step.
ANNAINTELLIGENCE ENGINE
MEMORYTONEKNOWLEDGEACTIONTHE BRAIN BEHIND SAM
Context, continuity and a consistent role.
ANNA brings together the intelligence a SAM needs to conduct a useful conversation. It can retain relevant details through a longer interaction, connect information provided at different moments and help the Digital Employee avoid asking the same question again.
ANNA OS extends that foundation into an industry-specific operating environment for personality, sentiment-informed responses, private knowledge and continuing evaluation. AIM then manages the SAM workforce built upon it.
Personality consistency engine
Preserve the defined role, tone and communication style instead of behaving unpredictably.
Omnichannel synchronisation
Continue an approved journey when a customer moves between voice and digital channels.
KEY CAPABILITIES
Intelligence composed for enterprise conversations.
Each capability supports the whole interaction rather than operating as a disconnected feature.
Multimodal processing
Works with text, voice, images and documents to form a more complete understanding of a request.
Contextual memory
Retains relevant conversation context across stages and channels within the organisation’s configured boundaries.
Tone awareness
Recognises conversational cues and responds with an appropriate, consistent communication style.
Role consistency
Maintains the defined purpose, language, responsibilities and limitations of its Digital Employee role.
Knowledge integration
Combines approved business information and current connected-system context to support grounded responses.
Enterprise controls
Works with access rules, confirmation points, auditability, escalation and human review for sensitive tasks.
ANNAINTELLIGENCE ENGINE
MEMORYTONEKNOWLEDGEACTIONPRACTICAL ADVANTAGE
Grounded intelligence with a clear route to people.
ANNA is designed to work with the organisation’s own approved information and connected services. This gives a SAM access to the current context needed to explain, collect, guide or act within its authority.
Controls remain visible. The organisation determines what the Digital Employee may access, which actions need confirmation and when the interaction must be handed to a person. That makes conversational intelligence part of an accountable operating model rather than a free-standing answer engine.
- Dedicated context for the current journey
- Tone-aware and role-consistent communication
- Organisation-specific knowledge and workflows
- Connected channels with governed context
- Human review and escalation where required
EXPERIENCE ANNA
Bring natural intelligence into a practical customer journey.
Explore how ANNA can support a SAM Digital Employee shaped around your organisation.
Schedule a technical discussionSAM JOBS
What jobs can a SAM do?
Browse 81 Typical SAM Roles — from receptionist and claims specialist to compliance, sales and operations — each a Digital Employee powered by ANNA and managed by AIM.
Operations Manager SAMBusiness Development Manager SAMRecruitment Coordinator SAMContent and Newsletter Editor SAMCall Center Agent SAMSEO Specialist SAM
See what roles SAM's can doENQUIRE WITH AIIT
Start a conversation about anna.
Tell us what you want to improve. Your enquiry will go directly to the AIIT team in Auckland.