Digital workforce control
Define every SAM role, its knowledge, tools, permissions, channels, operating limits and route to human authority.
ENTERPRISE AIM · ANNA OS MANAGEMENT
AIM directs the Digital Employee organisation.
AIM Systems are engineered for each industry, giving organisations one place to manage ANNA-powered SAMs created in the AIM Agent BuildLab. Leaders can coordinate roles, channels and workflows, understand performance, expand capabilities and govern the continuing evolution of their Digital Employee workforce.
AIMMANAGE · MEASURE · GOVERN
SAM 01SAM 02SAM 03
ANNA OSCONTEXT · PERSONALITY · INTELLIGENCE
MANAGEMENT AT SCALE
Expand capability without expanding administration at the same rate.
AIM is designed to make a growing team of Digital Employees visible and manageable. New SAM roles, workflows and channels can be added through a common architecture rather than treated as disconnected automation projects.
Complete analytics
See demand, outcomes, handovers, recurring intents, quality signals and operational patterns across the Digital Employee team.
Governance by design
Apply access boundaries, confirmations, version control, review responsibilities and auditable operating rules.
Expandable architecture
Begin with one role or journey, then add skills, channels, systems and specialised SAMs through a modular operating model.
Enterprise deployment
AIM can support cloud, private and on-premise patterns, including suitable existing customer infrastructure without requiring dedicated additional hardware.
AIIT Academy
Customers can receive access to AIIT Academy learning and certification pathways that help IT teams operate, evaluate and extend their environment.
THE OPERATING MODEL
ANNA thinks. SAM performs. AIM directs.
ANNA OS provides the conversational architecture, contextual intelligence, personality and industry knowledge. A SAM packages that intelligence into a defined Digital Employee role with its own responsibilities, permissions, tools and escalation paths. AIM then manages the complete operating environment across teams, channels and workflows.
Leaders gain analytics and control over demand, task completion, handovers, quality signals and change. Technical teams can manage knowledge, integrations, permissions, versions and evaluation. Operational teams can see where Digital Employees are helping, where customers need people and where the next controlled expansion can create value.
This modular process architecture is designed to handle higher service volumes without staffing every incremental interaction in the same way. The commercial outcome depends on each organisation’s demand, systems and operating design, so AIM supports measurement against agreed baselines rather than relying on a universal savings promise.
A SYSTEM FOR EVERY SCALE
Start at the right level. Keep the path open.
Each tier uses the same principle: specialist Digital Employees, connected customer channels and clear human authority.
Small Business ANNA OS
A focused operating system for a customer-facing Digital Employee, connecting reception, qualification, bookings, follow-up and the channels customers already use.
Discuss this systemBusiness AIM Systems
A coordinated environment for several SAM roles across service, sales and operations, with shared analytics, permissions and continuous evaluation.
Discuss this systemEnterprise AIM Systems
An extensible management layer for corporate Digital Employee teams, private models, multiple business units, advanced governance and controlled deployment choices.
Discuss this systemDEPLOYMENT & ENABLEMENT
Built for your environment and your team.
AIM can be deployed through cloud, private or on-premise patterns. Where the organisation has a suitable existing environment, an on-premise installation can be designed without dedicated additional hardware. Final architecture depends on capacity, security, integration, resilience and performance requirements established during discovery.
AIIT Academy access and certification pathways help customer IT teams understand how to operate, evaluate and expand their AIM environment. This creates internal capability around governance, knowledge management, workflow design and quality—not dependence on a black box.
- Custom ANNA environments
- Private LLM and SLM options
- Role and permission controls
- Evaluation and evolution workflows
- Cross-channel analytics
- AIIT Academy enablement
IMAGINATION, ENGINEERED RESPONSIBLY
Build the AIM System your future operation requires.
Define the first Digital Employee team, connect the channels and systems, then expand from measured operational evidence.
Design your AIM SystemSAM JOBS
Explore 80+ SAM job descriptions
Browse 81 Typical SAM Roles — from receptionist and claims specialist to compliance, sales and operations — each a Digital Employee powered by ANNA and managed by AIM.
Operations Manager SAMBusiness Development Manager SAMRecruitment Coordinator SAMContent and Newsletter Editor SAMCall Center Agent SAMSEO Specialist SAM
See what roles SAM's can doENQUIRE WITH AIIT
Start a conversation about aim systems.
Tell us what you want to improve. Your enquiry will go directly to the AIIT team in Auckland.