Connect knowledge, conversations, people and business systems into a coordinated AI workforce.
Compose each experience from proven layers, then adapt it to your brand, operating model and customer journey.
Visual tools for building governed customer journeys.
Connected service across chat, messaging, SMS and email.
Natural inbound and outbound conversations at scale.
Coordinate models, memory, actions and governed workflows.
Ground responses in approved enterprise information.
Add speaker-aware verification to voice journeys.
Signals, knowledge and decisions move through a controlled journey built around AIIT enterprise intelligence. Each point represents a person, trusted information, a business rule or a connected system contributing current context.
AI assistance and human judgement stay connected as each interaction progresses. Intelligence supports understanding and action while explicit controls preserve confirmation, authority and escalation.
AIIT connects ANNA to role-specific SAMs created in the AIM Agent BuildLab and managed through Enterprise AIM. Together they support voice, chat, messaging, authenticated self-service, document intelligence and back-office workflows as one governed operating system.
Deploy one SAM across voice, web chat, messaging, SMS and email while maintaining a consistent service experience.
Understand and work with text, speech, images and documents so the Digital Employee can handle richer, more complete requests.
Use ANNA to retain relevant context, follow natural conversation flow and respond within the boundaries of approved knowledge.
Recognise conversational signals, adapt tone appropriately and make the transition to a person clear when judgement is needed.
ANNA OS provides the conversational intelligence. Each Super Agent Model becomes a specialist Digital Employee. The AIIT Agentic Intelligence Management system gives your organisation the controls to direct, measure, govern and expand the whole team.
Customers can move between voice, web chat, SMS, email, WhatsApp, Messenger, Instagram and other approved channels while AIM preserves the relevant journey context and operating rules.
AIIT helps organisations apply artificial intelligence to the conversations, knowledge and operational tasks that shape everyday service. The starting point is not a generic assistant. It is a specific journey: who needs help, what they are trying to achieve, which information can be trusted and when the work should move to a person.
A connected approach makes it possible to support voice, chat, messaging, email and employee workflows without creating a separate source of truth for every channel. Approved knowledge can ground responses, workflow rules can preserve required steps, and integrations can bring current business context into the interaction. The aim is a coherent experience rather than a collection of isolated automations.
Control is designed into the journey. Teams define which information is available, what the AI may suggest or complete, which actions need confirmation and what conditions require escalation. A human handover can include the conversation history, collected details and relevant context so the customer or employee does not need to begin again.
AIIT works from bounded opportunities toward a broader operating capability. A focused first use case gives business, technical and service teams room to test the experience, review its boundaries and establish ownership. What is learned can then inform adjacent journeys, shared integration patterns and reusable knowledge without forcing every process into the same shape.
The result is an AI environment designed around real work. It can make routine support easier to reach, help teams find information more efficiently and connect conversations to appropriate next steps. The exact value depends on the organisation, its processes and the quality of its source information, which is why discovery stays grounded in operational reality.
Successful operation also depends on ownership after launch. Teams need a clear way to review source information, refine journeys and respond when business conditions change. Treating the experience as an owned service helps it remain aligned with the people and process it supports.
AIIT brings business, service and technical perspectives into that operating conversation. This creates a practical bridge between what the technology can do and what an organisation is prepared to operate, govern and improve over time.
Turn approved documents, websites, policies and live systems into accessible knowledge.
Context assembled. Sources checked. Next-best action ready.
Industry-specific workflows for the moments where speed, consistency and customer experience intersect.
Natural Voice AI and connected customer conversations for 100 business types.
ANNA OS for connected claims, underwriting, policy service and employee assistance.
Respectful outreach, payment journeys, collector assistance and governed workflow automation.
ANNA OS for conversational service, employee assistance and governed banking workflows.
Connected loan origination, servicing, collections and employee assistance.
Connected patient access, pharmacy administration, revenue-cycle workflows and staff assistance.
SAM-powered customer service, sales support and virtual contact-centre operations for online stores.
AI merchandising and ANNA-led customer engagement for modern vehicle retailers.
Connected BPO automation, customer conversations, employee assistance and back-office workflows.
Founded in 2024 as a subsidiary of Alphera Media Group, AIIT grew from technology the Group has developed and refined since 2020.
Our history, mission and valuesOur research lab investigates advanced reasoning, agent collaboration, multimodal intelligence and responsible human–AI collaboration.
Enter the Frontier LabTalk with our Auckland team about the customer journeys, knowledge and workflows ready for intelligent automation.
Start a technical conversation Careers at AIITBrowse 81 Typical SAM Roles — from receptionist and claims specialist to compliance, sales and operations — each a Digital Employee powered by ANNA and managed by AIM.
Tell us what you want to improve. Your enquiry will go directly to the AIIT team in Auckland.