MEET YOUR QUALITY ASSURANCE REVIEWER SAMCheck completed work against an agreed standard.
Configure this SAM around your business procedures, approved knowledge and connected tools. Start with a focused workflow and expand its responsibilities as the results justify it.
Design this SAMDescription
The Quality Assurance Reviewer SAM is a Digital Employee for technology teams. Its job: check completed work against an agreed standard. It works from your approved knowledge, keeps a memory of past conversations and hands decisions to the people you name.
Use cases
- Sample tasksHandled by the Quality Assurance Reviewer SAM and logged for your review.
- score evidenceHandled by the Quality Assurance Reviewer SAM and logged for your review.
- identify recurring defectsHandled by the Quality Assurance Reviewer SAM and logged for your review.
How this SAM helps
Sample tasks → score evidence → identify recurring defects
Knowledge it needs
Add the procedures, examples and exceptions relevant to this role. Assign an owner to keep that guidance current.
You set the authority
Independent review for sensitive outcomes
Track the result
Quality pass rate
Emotional intelligence
This SAM includes ANNA's emotional-awareness layer. Sentiment recognition reads tone, words and context so it can slow down for an anxious customer, acknowledge frustration and hand over to a named person when a conversation needs a human touch.
- Powered by ANNA — Advanced Neural Network Architecture
- Directed and governed by your AIM System
- Human approval kept for binding decisions
- Full analytics and audit trail
How to reach this SAM
Reach this SAM — and let it reach your customers and team — through the channels you switch on. Access is scoped to the role and the actions you authorise.
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- Custom channelsConfigured to your procedures, permissions and connected systems.
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Start a conversation about quality assurance reviewer.
Tell us what you want to improve. Your enquiry will go directly to the AIIT team in Auckland.